KTC Processing

On Saturday 27, we sat down to process the KTC reports. 

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 Each response was looked at by at least 3 people.

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After 3 hours of intensive appraisal we asked ourselves - ok what are people telling us?

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At this point we started to fill the white board, albeit a bit nervously.  What if the responses were so diffuse that would be too difficult to connect and cluster them?  Could we do justice to people's efforts.

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We're very pleased to report that the nature of people's responses made this part of the exercise relatively smooth sailing and before long we had clusters of issues that we felt accurately represented what people were reporting.  The processing continues and we expect to have a final report out shortly!

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