Trains in Indi

V-Line should report back to us on their progress fixing North East rail services.

We're yet to see any improvement to North East rail services. While we commend V Line and ARTC for their three public meetings and for establishing a Customer Reference Group, at the end of the day I think we'd all like to see some action please.  

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  • Tammy Atkins
    commented 2014-03-24 12:17:38 +1100
    Here is a link to the VLine Consumer Reference Group representatives. They are soon to have VLine email addresses so that we can contact them with customer feedback -
  • Tammy Atkins
    commented 2014-03-24 12:16:51 +1100
    Agree. V4I is following this issue closely. Here’s the latest info we have on this:

    Media Release from V/Line after first meeting of Consumer Reference Group

    V/Line is working to implement some of the first suggestions raised by members of its new Customer Reference Group for the North East line.
    The CRG had its inaugural meeting in Benalla on Tuesday (18 February 2014).

    V/Line Chief Executive Theo Taifalos said many of the ideas put forward by the group were achievable and would give V/Line the chance to make tangible improvements over the course of the year.

    “It was a privilege to join our customer representatives at the first meeting and hear what everyone had to say in a relaxed and open forum,” Mr Taifalos said.

    “The customer reps gave me great insight into what is important to the people of their districts who use our services and what they want from V/Line.

    “There is a lot of scope for improvement but I was heartened by the group’s support of V/Line, in particular our front line staff who go out of their way to assist customers every day.”

    Mr Taifalos said the first things V/Line would address were train window cleaning and platform announcements.

    “I am keen to sort out the big issues around track reliability and rolling stock but these are not short-term fixes. Giving customers cleaner trains and better communication in the first instance is something we can get onto straight away.”

    Other items discussed include vegetation around the rail reserve, space for bikes in the luggage vans, wheelchair reservations, platform signage and gaps between the platform and train.

    General Manager of Infrastructure with the ARTC Simon Bingham took the group through the ballast rehabilitation program and the plan to progressively lift speed restrictions over the next 12 months.

    “The members of the Customer Reference Group have a very good grasp of the issues and know what’s best for the train customers in their communities. They know what’s in V/Line’s control and they’re telling me where we can improve, which is great,” Mr Taifalos said.

    Customer Reference Group members will be feeding customer opinion into the meetings from their towns and surrounding districts. Their contact details are on the V/Line website.

    Customers can also continue to lodge feedback online at or by calling V/Line on 1800 800 007.
  • Tammy Atkins
    tagged this with Good 2014-03-24 12:14:53 +1100